Our Services

Account Management

• Creating information systems for customers to provide knowledge is a primary objective
• On-going dialogue and information from which we can formulate policies, vendor partnerships and make critical decisions allows us to effectively control the cost of travel
• Dedicated account teams for each corporate client
• Frequent contact with our travelers, travel planners and executives
• Coordination of travel supplier programs
• Providing a conduit for customer service feedback,
• Educating customers on new services and technologies at GlobalPoint Travel
• Providing in-depth travel management information to clients and providing cost savings consulting on an ongoing basis

Consulting and Reporting

• A combination of tools to provide travel data to our corporate accounts
• Back office accounting database and our in-house reservations system capture all data from which we provide reporting on all travel elements.
• Reporting available in electronic, hard copy, Microsoft Excel, PDF, and via our interactive web application (iBank)
• Data is updated daily from the back office accounting system and multiple times daily from our reservations system
• All travel detail is available (ticket and invoice numbers, traveler, city pairs, cars, hotels, savings, etc) as well as summaries for all categories
• Over one hundred standard reports as well as an unlimited number of user defined reports are available
• Online reservations and information systems are available via a password protected web interface 24/7
• Over 250 corporate travel management companies as well as over 220 Fortune 500 corporations utilize iBank
• Benchmarking against our entire database is available
• Corporate account information for the whole company broken down by divisions, departments, cost centers, and job orders
• Ad hoc reporting is available
• On a global basis, consolidated travel reporting is available to our corporate accounts by virtue of our membership in GlobalStar, our worldwide joint venture partnership of member agencies

Executive Access Dashboard

GlobalPoint’s exclusive “Dashboard” portal provides executives and travel administrators with online access to traveler profile systems, on-line booking engines, travel management information, critical reporting data, unused ticket banks, live current traveler location, month-to-date travel spend, flight status, airport delays, airline check-in and more.

With the convenience of single sign-on access to all systems from your desktop, all your relevant travel information and functional applications are available to you 24/7 wherever you have web access.

GlobalPoint’s proprietary Executive Access Dashboard will provide 24 hour access to the following services:

• Manage traveler profiles that synch GDS and online booking engine information
• A database of unused tickets for your company
• Monitor travel spend throughout the month
• Link directly to online booking engine
• Track the whereabouts of all current travelers in real time
• Access all statistical travel information (historical and booked) for your company without separate sign in
• Access customized links for your company to information such as travel policy, preferred vendors, leisure travel support, travel advisories, destination weather, international document requirements, and more
• Direct links for airline web check-in

Please contact our client service manager for further details.

Experienced Agents

Service is the operative word in corporate travel management. However, economic pressure has driven many larger travel firms to resort to low cost reservation centers. GlobalPoint Travel Solutions does not subscribe to the reservations pool concept, which, like airline reservations centers, represent the antithesis of service.

At GlobalPoint every corporate client is handled by dedicated travel consultants who are intimately familiar with the procedures, policies, and preferences of the accounts they exclusively manage. Stability among our staff is reflected in our client retention record. We have experienced less than 2% turnover among our corporate clientele over the past 15 years.  Importantly, the average corporate travel experience of our staff is eleven years.

Internet Airfares (BookingBuilder)

We place a high premium on being able to guarantee the lowest airfare at the time or reservations/ticketing.  Our BookingBuilder web-based system is integrated into our Global Distribution System which allows agents to simultaneously compare a wide variety of web fares. As a matter of policy, we check and compare airline and retail sites (including Travelocity, Southwest.com, Expedia, usair.com, JetBlue.com, etc) giving us a vast array of fare options. BookingBuilder allows us to exploit the internet offerings of carriers along side our other fare sources to ensure that the best possible deal is available to our clients.

Quality Assurance

• Automated checks of all travel records for our key corporate accounts
• QC checks include pre-ticketing reports to expose any and all policy violations
• Robotic quality control system monitors a variety of indices including policy compliance, seat selection, waitlist status, and low fare search
• Status changes and non-policy notifications are returned directly to the booking agent for updating

Reservation System

• Full fare and availability content for all major travel suppliers
• Web-fare search plug-ins
• Electronic itinerary/invoice delivery
• Interactive traveler profile interface
• Hotel mapping capability